国内第一家无人银行网点在上海亮相
A China Construction Bank (CCB) branch on Kiukiang Road, Shanghai, is the first "unmanned bank" on the Chinese mainland with its opening last Monday. Instead of being approached by human personnel, the bank foyer is staffed by a robot, which serves as the bank lobby manager, and is able to communicate with customers to meet their needs and solve their problems. The difference between a traditional self-service bank and the unmanned bank is the intelligent self-service equipment which is able to access various banking services within the branch. Customers at the Kiukiang CCB branch have access to video teller machines and currency exchange machines, as well as interactive services, including Augmented Reality and Virtual Reality. The self-service equipment can handle over 90% of the cash and cashless services of a traditional bank. However, despite the term "unmanned bank," the Kiukiang CCB branch does still maintain a human staff. |