厉害了!谷歌助手还能和人类正常对话了!
From a standpoint of pure technological ingenuity, the most memorable section of yesterday's keynote at Google's I/O conference was the unveiling of Duplex, an AI service that can place phone calls and converse with a human on the other end. Starting this summer, Google plans to use it to let its Google Assistant handle mundane tasks such as making a haircut appointment or inquiring about a business’s holiday hours. Judging from the two real calls replayed on the conference, it could be one of the most eerily human feats a computer has ever accomplished. The recordings gave no evidence that the small-business employees on the other end of the line caught wise to the fact they were conversing with a machine. Google’s blog post on Duplex explains how its creators made the technology sound so natural, including the fact that it inserts “hmms” and “uh”s into its synthesized speech. “It’s important to us that users and businesses have a good experience with this service, and transparency is a key part of that. We want to be clear about the intent of the call so businesses understand the context. We’ll be experimenting with the right approach over the coming months,” a Google representative said. At the start of the conference, Google CEO Sundar Pichai expressed a sentiment about the company’s new technologies and their impact on society. “We know the path ahead needs to be navigated carefully and deliberately,” he said. “And we feel a deep sense of responsibility to get this right.” That’s the proper attitude—and Duplex’s launch will provide an opportunity to show Google takes its responsibility seriously. |