口语实战演练：如何转接客户来电[1]

四通公司, 您好，我是Mary。

B: Hello, I’d like to speak to Mr. Hunter, please.

你好，我想找Hunter先生。

A: May I ask who is calling, please?

请问您是哪位？

B: My name is Herbert Wood of IBM Computer Company.

我是IBM电脑公司的Herbert Wood.

A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.

谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。
 
C: Can you find out what he wants?

你可以问他有什么事吗？

A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.

好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?

是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。

A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。
C: I see. Put him on line two.　

好的，请转到2号线。

A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.　

　好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。