电话预约篇(2)
作为职场中的一员,我们免不了要外出办公。为了使自己的工作更有效率,我们就需要提前和对方确定好相关事宜,这时,电话就发挥了相当重要的作用。而善于使用电话的人,不仅能通过电话把事情办得圆满,还可以用它来解决当面不好说的许多问题呢!下面,我们就来学习一下如何用电话预约和解决问题。 GREGG: Hello. OFFICE ASSISTANT: I have Nick Delwin on the line for Helen. Do you want to take the call? GREGG: Yeah. OK. Thanks. Hi, Nick. Gregg Anderson here. NICK: Hello, Gregg. I was hoping to speak to Helen. GREGG: Sorry, Helen’s away on business. Can I help? NICK: Yes, Gregg, I think you probably can. I’m afraid I’ve got some rather bad news. It’s the trip over for Electronica. NICK: Yes, I’m afraid we’ve had a bit of an internal reorganization here and we’ll be sending a much smaller team. GREGG: Well, does this mean you won’t be needing the same-sized booth, then? NICK: I’m afraid so. There’ll just be Diane and myself. We won’t be able to handle such a large stand. GREGG: So, you’d like me to look into that, would you? NICK: I would be very grateful. GREGG: OK, well, I suppose this will also have implications for the reception on Saturday night? NICK: Yes, I’m afraid so. I would hope that we could still go ahead with it but it’ll have to be on a reduced budget. GREGG: Well, we were planning for eighty people. Could you give me an idea of what you have in mind now? NICK: Umm... could we say fifty, and perhaps you could get us a revised estimate? You know, the cost of a smaller stand at the exhibition, just the two hotel rooms, and a lower key reception. GREGG: I’ll see what I can do. Of course, I’ll have to talk to Helen first. NICK: Oh yes, I understand. But could you fax us through a revised budget - say by the end of the week? GREGG: Yes, that should be OK. I’ll phone Diane if there’s any problem. NICK: That would be best. Goodbye, Gregg. GREGG: Bye-bye. |