电话预约篇(1)
作为职场中的一员,我们免不了要外出办公。为了使自己的工作更有效率,我们就需要提前和对方确定好相关事宜,这时,电话就发挥了相当重要的作用。而善于使用电话的人,不仅能通过电话把事情办得圆满,还可以用它来解决当面不好说的许多问题呢!下面,我们就来学习一下如何用电话预约和解决问题。 OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you? NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please? OFFICE ASSISTANT: Just a moment, please. OFFICE ASSISTANT: I have Nick Delwin on the line for you. HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather? NICK: It’s pretty good for the time of year. What’s it like in New York? HELEN: Not good, I’m afraid. NICK: That’s a pity because I’m planning to come across next week. HELEN: Really? Well, you’ll come by to see us while you’re here, I hope? NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to meet up either before or after. HELEN: Great. That would give us a chance to show you the convention centre, and we could also drop in at Caesar’s Restaurant where Gregg has arranged your reception. NICK: That’s what I was thinking. HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? NICK: That’s right. Now, I could stop over in New York either on the way in - that would be the Monday...Would that be possible? HELEN: Ah, I’m afraid I won’t be in the office on Monday, and I think Gregg has meetings all day. NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home. HELEN: When do you plan on leaving Boston? NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening. HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar’s. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. NICK: That sounds good. Just as long as I can get back to the airport for my evening flight. HELEN: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight times? Then we’ll get back to you with an itinerary for the day - that’s Wednesday the 9th, right? NICK: That’s right. Good, well, I’ll do that and I look forward to seeing you next week. HELEN: Same here. See you next week. NICK: Right. Goodbye. HELEN: Bye-bye. |