Settling complaints 处理投诉（2）

B：Anyhow，I'd like to change our room．

A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from．

B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．

A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．

Dialogue B

A：Good evening，ma'am．Did you ring for service？What can I do for you？

B：Yes．The light in this room is too dim．Please get me a brighter one．

A：Certainly，sir．I'll be back right away…Do you mind if I move your things？

B：Oh，no．Go ahead．

A：Thank you…How is the light now？

B：It's much better now．Thank you．

A：You're welcome．And if you need any other things，please let us know．

B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？

A：（Checks）The air-conditioning is already off，ma'am．

B：Maybe I'm getting a cold．

A：Would you like an extra blanket？

B：OK．And would you please get me some hot water，too？I think I need to take some medicine．

A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？

B：No，thanks．

A：Good night，ma，am．

Words and Expressions

elevator    n．电梯

corridor    n．走廊，回廊

delegation    n．代表团

extra    a．额外的，外加的

blanket   n．羊毛毯，毯子，毛毡