商务公关:接听电话
在商业领域,通过电话行销,能够使公司的整体工作效率大幅提高。接听电话中需要掌握一些技巧,如注意在接听过程中保持亲切和气的态度、确定来电目的、确定来电者的身份等。 Dialogue A: Hello! Is this Commercial Information Consultancy Company? B: Yes, CIC. May I ask who is calling? A: This is Lisa Wang, International Trade Group. B: What can I do for you, Miss Wang? A: I'd like you to give me some information about an American company. Its name is Johnson International Fastfood Co. Limited. B: Could you repeat the name of the company, please? A: Johnson International Fastfood Co. Limited. B: Just a moment, please. Let me check about it on our computer. A: Thank you. B: We do have the company listed in our information system, Miss Wang. What information are you interested in? A: The more detailed, the better. B: When do you need it, Miss Wang. A: As soon as possible. B: Can you tell me your fax number? I'll fax you the information as it's printed out. A: That's a good idea. Our fax number is 63590158. B: All right. You'll have it soon. A: Thank you very much. B: My pleasure. 来源:竞学网 |