交流的技巧(1)
在职场中,如何与人交流非常重要。繁忙的工作使得交流变得程式化和商业化,而高科技的发达,虽然使我们可以借助聊天软件、电子邮件来与人沟通,但却使人与人之间直接交流沟通的能力更加弱化。下面是人际交流专家尤班克斯在接受采访时就人际交流给出的一些意见,相信会对大家在职场的沟通有所启发。 Conswello: It's a delight to meet you, Bob Eubanks, it really is. Eubanks: Thank you very much. You do a great job on this show. Conswello: Well, thank you very much and you're using your people skills already. I'm intrigued by how you keep reinventing yourself. How do you do it? Eubanks: Well, you know, I just think what a person has to do is take their strengths, and I know that no one's gonna hire me to do a game show again so, because they go for the younger guy and such so I got, I sat down, I said, you know, "What should I do?" And I've learned so much about people, and I decided to go out and speak to corporate America. What I'm doing is I'm showing corporate America how to maintain a balance in their people skills to high technology. I mean, we're losing our people skills because of the wonderful technology is there. And so I go out and I teach them how to maintain their people skills; how to get the most from people. Conswello: So how do you do that? Eubanks: Ah, you show interest in them. Ah, when I was doing Newlywed Game, the couples were very frightened and very scared and they would sit there like this. The moment I would say, "How're you doing? How's your family? How's your dog? How's this?" The moment that you would see their body language change. You would see everything about them change. So, if we can show interest in other people and generally, generally care about other people, then it is amazing. People will tell you things they wouldn't tell the Grand Jury. That's what they did for me on the Newlywed Game anyway. Conswello: Now, are you finding that there is a good reception to these, you know, personal skills that you're bringing to corporate America, and does it matter to them? Does it matter to management? Eubanks: Yeah, it really does, it really does because creativity's going down the tubes if we're not careful. No longer am I waking into your office and saying, "Conswello, I got an idea. What do you think about this?" "OK good, Bob. Let's do this." We're sending emails to each other in the next cubicle. We've got to maintain a balance, and I'm a big tech fan, believe me I am, but we have to maintain a balance with our people skills. And that's what I teach, basically. Conswello: So how do you teach it? Eubanks: I simply, I do it in a very comedic way. I do a one hour very funny keynote called "The Power of Partnerships". And I speak to companies like Southwest Airlines or Washington Mutual. I've had some many good clients - and I've been doing this about a year and a half. And what I did, I associated myself with four other speakers, very successful speakers: Emery Austin, Mark Mayfield, David Naster, Joe Malarchy. We formed a marketing company called "Five Easy Speakers"... Conswello: Very catchy name. Eubanks: "Five Easy Speakers", yeah. I think we're the five best speakers out there. We bring a comedic point of view to speaking. Conswello: Now, is there another reinvention in the works for Bob Eubanks or is this gonna be it for a while? |