用简单英语谈生意－售后服务篇
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(161) A: Yes, may I help you? B: We had a damaged shipment from you. A: We'll look into it right away for you. A：有什么事吗？ B：你们送来的货有损坏。 A：我们会立刻调查清楚。(162) A: Was the damage extensive? B: I'd say about half of the shipment is unusable. A: We'll send a man right out to look at it. B: Good, we'll be expecting him. A：坏得很多、的很严重吗？ B：我看大概有一半的货不能用了。 A：我们马上会派个人去查看。 B：好，我们等着他。(163) A: How bad was the damage. B: One packing case was crushed. A: Was all the material in that case destroyed? B: We don't think we can use any of it at all. A：损坏情况如何？ B：有一个箱子全压坏了。 A：箱里的东西都毁了吗？ B：我看都不能用了。(164) A: Did you note the damage on the bill of lading? B: Yes, of course. A: We'll start a claim with the shipping company. B: We'll wait and see what they say. A：你把损坏情形注明在提货凭单上了没？ B：当然。 A：我们会向货运公司着手申请赔偿的。 B：看看他们怎么说吧。(165) A: Just whose fault is this damage? B: The order was in good shape when it left out factory. A: It certainly didn't arrive here that way. B: We'll make it right with you, of course. A：这次的损坏究竟是谁的责任呢？ B：货离开工厂时都是完好无缺的啊。 A：送到这儿时可不是那样！ B：真相如何，我们一定会让你知道。(166) A: How about taking the damaged portion at a lower price? B: What kind of price did you have in mind? A: I was thinking of 40% off. B: That will probably be ok. A：损坏的那一部分就算便宜一点，如何？ B：你说多少呢？ A：打个6折吧。 B：应该可以吧。(167) A: I'm sorry, but I don't think this damage is our fault. B: What do you mean? A: It looks like the shipping company did this. B: We'd better take it up with them, in that case. A：抱歉，不过我不认为这次的损坏是我们的错。 B：你这话是什么意思？ A：应该是货运公司造成的吧。 B：如果是那样，我们最好向他们提出来。(168) A: We can't process your damage claim. B: Why not? A: You didn't note the damage on the bill of lading. B: I see. A：我们无法办理你的索赔。 B：为什么？ A：你没有在提货单上注明损坏情况。 B：这样子！(169) A: It looks like we have problem with the shipment. B: What kind of problem. A: We came up about two cases short. B: I see, we'll look for them on our end. A：货有问题哦。 B：什么样的问题呢？ A：我们发现大概短少了两箱。 B： 哦，我们这边会找找看。(170) A: Are you sure you sent the full order? B: Yes, why? A: We seem to be three packages short. B: You'd better check with the shipper. A：你确定货全部都出来了？ B：是的。怎么样呢？ A：好像少了三大箱。 B：你最好向货运公司查查看。(171) A: We're sorry, but we cannot allow your claim. B: Why not? A: The material was not damaged by us. B: We'll have to talk this over some more. A：对不起，我无法接受你的赔偿要求。 B：为什么？ A：东西不是我们损坏的。 B：这件事我们得好好地再谈一谈。(172) A: What about our claim? B: Our shipping manager is looking into it. A: When will we hear something from him? B: On, in just a day or two, I think. A：我们的赔偿怎么样啦？ B：我们的货运经理正在调查这件事。 A：什么时候会有消息呢？ B：哦，我想就这一、的两天吧。(173) A: Here is the final settlement for your claim. B: Thanks, we appreciate the fast work. A: We only hope we won't have this kind of problem again. B: That goes for us too. A：你的赔偿问题终于解决了。 B：谢谢你们这么快就办好了。 A：我们仅希望不会再有这样的事情发生。 B：我们也是这么希望？ |
