剑桥商务英语BEC口试全真试题
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Phase II CARD A: WHAT IS IMPORTANT WHEN Planning a presentation • Finding out about the audience • Researching the topic B: WHAT IS IMPORTANT WHEN…? Aiming to improve customer service • Staff training • Customer satisfaction C: WHAT IS IMPORTANT WHEN … • Managing a project • Encouraging teamwork • Keeping to schedule Phase III Card Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme. Discuss the situation together, and decide: • What should be covered by the training programme • How else new staff can be helped to settle into their jobs as quickly as possible |
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