世界500强员工必用英文e-mail大全第三章 Unit 8-11

11. 请求退费
 
请求退费英文邮件范文1
 
Dear Sir or Madam:
 The Super Mincer FD3001 I purchased from you on May 15, 2011 turned out to be quite a disappointment. While it looked the same as the one I saw in your commercial, it did not perform in the same way.
 Following the instructions, I placed an onion in its proper position and pushed down on the mincer, which immediately bent out of shape. I experienced the same problem when I attempted to dice a carrot.
 Therefore, I am returning the Super Mincer FD3001 to you and ask that you issue me a full refund. I am not interested in receiving a replacement.
 Yours sincerely,
 Linda Smith
 
尊敬的先生/女士：
 我于2011年5月15日从你处购买了一台型号为FD3001的超级料理机，结果令人非常沮丧。其外观和广告上一样，但是功能却大相径庭。
 按照说明书上的指示，我将一个洋葱放在正确的位置，按下搅拌键后，机器立刻变形了。当我尝试着搅碎胡萝卜时，发生了同样的故障。
 因此，我将这台型号为FD3001的超级料理机退还给你们，并且要求你们全额退款。我对更换货品不感兴趣。
 琳达•史密斯
敬上
 
请求退费英文邮件范文2
 
Dear Ms. Smith,
 We acknowledge your letter of March 30, 2011, and feel sorry for the inconvenience you experienced. When we receive the mincer you returned, we will refund you the sum you paid for it.
 We express our sincere apology again.
 Yours sincerely,
 BBC Company
 
尊敬的史密斯女士：
 您2011年3月30日来函收悉，我们为给您带来的不便表示抱歉。我们收到退回的料理机后就会给您办理全额退款。
 再次表达我们最诚挚的歉意。
 BBC公司
敬上
 
请求退费英文邮件范文3
 
Dear Ms. Smith,
 Having received the mincer you returned to us on April 5, 2011, we are enclosing our check to you in the amount of $ 58.
 Thank you for taking such care in the packing of the returned mincer. We are sorry for the incident, but hope that you will continue to allow us to serve you in the future.
 Yours sincerely,
 BBC Company
 
尊敬的史密斯女士：
 你寄送的料理机已于2011年4月5日收到，附件请查收$58支票一张。
 感谢您仔细地包装料理机。我们对此事件表示道歉，但是希望您继续让我们为您服务。
 BBC公司
敬上